We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This Returns & Refunds policy outlines the conditions, process and timelines for returning products and receiving refunds.
1. Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must meet the following criteria:
- The item must be unused, unwashed and in the same condition that you received it
- The item must be in its original packaging with all tags and accessories included
- The return request must be initiated within 30 calendar days from the date of delivery
- Items marked as final sale, gift cards, and downloadable software products are not eligible for return
If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
2. Non-Returnable Items
Certain types of items cannot be returned for hygiene, safety or legal reasons. These include but are not limited to:
- Personal care and intimate apparel items
- Perishable goods such as food, flowers, or beverages
- Custom or personalized orders
- Hazardous materials or flammable liquids
- Opened software, music, video games, or digital downloads
Please contact our support team before making a purchase if you have questions about the return eligibility of a specific item.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at the official email address below and provide your order number and reason for return.
- Once your return request is approved, you will receive a return authorization number and detailed shipping instructions.
- Pack the item securely in its original packaging and include all accessories, manuals, and proof of purchase.
- Ship the item to the return address provided by our support team. We recommend using a trackable shipping service and purchasing shipping insurance.
Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part. Original shipping charges are non-refundable.
4. Refund Policy
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed according to the following terms:
- Refunds will be issued to the original method of payment within 5-10 business days after approval
- Credit card refunds may take an additional 3-5 business days to appear on your statement, depending on your card issuer
- If the item was marked as a gift when purchased and shipped directly to you, you will receive a store credit for the value of the return
- Shipping and handling charges are non-refundable unless the return is due to our error
- Items returned in damaged or unsalable condition will be subject to a partial refund or rejection at our discretion
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact our customer support team with your order details and photographic evidence of the defect or damage.
Once the exchange is approved, we will provide a prepaid return shipping label for the defective item and ship the replacement at no additional cost. Exchange requests must be submitted within 14 days of delivery.
6. Late or Missing Refunds
If you haven't received your refund within the stated timeframe, please take the following steps:
- Check your bank account or credit card statement again
- Contact your credit card company or bank, as processing times may vary
- If you have completed these steps and still have not received your refund, please reach out to our support team for further assistance
7. Order Cancellation
You may cancel an order within 1 hour of placing it for a full refund. After 1 hour, if the order has not yet been processed or shipped, we will do our best to accommodate your cancellation request. Please contact us immediately with your order number.
If the order has already been shipped, please follow our standard return process upon receipt of the package.
8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Provide your order number, a description of the issue, and clear photographs showing the damage or error. We will arrange for a return, replacement, or refund as appropriate, and cover any associated shipping costs.
9. Contact for Returns
All return inquiries, refund requests, and exchange questions must be directed to our official customer support email. We strive to respond within 1-2 business days.
Official Support Email: [email protected]
We appreciate your business and are committed to ensuring a fair and transparent returns experience.
For any questions about our Returns & Refunds policy, please contact: [email protected]